Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Summary:
The Rental Coordinator is responsible for all rental activity in their region. Based in our Oakville office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company’s rental fleet.
Duties and Responsibilities:
- Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
- Work safely and in alignment with all health and safety regulations.
- Be knowledgeable about all rental units and their application. (Internal training will be provided.)
- Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries.
- Qualify opportunities and source the best rental item for the customer's application.
- Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
- Secure and fulfill orders, including:
- Creating and collecting rental agreements
- Preparing rental units for shipping
- Processing rental invoices
- Prepare, maintain, and calibrate units as needed.
- Attend to A/R and A/P activities associated with Service & Rental business.
- Support other offices during peak periods and during vacation and sick coverage.
- Fully participate in annual warehouse inventory and unit fleet counts.
- Provide support to the Service department as directed by management.
- Support the warehouse during peak periods and/or manpower shortages.
- Perform additional duties as assigned to support the team and organizational goals.
Qualifications and Education:
- Post-secondary education in a related science discipline is considered an asset.
- Proven experience in rental environments with success in matching customer requirements to a broad array of products.
- Experience working with CRM systems and related tools to capture customer information and rental activity.
Knowledge / Skills / Abilities
- Working knowledge of rental fleet management and operations is an asset.
- Proven analytical and problem-solving abilities for customer and company needs.
- Professional presentation and communication skills.
- Excellent verbal and written communication skills in English.
- Strong organization and time management skills.
- Proficiency with Windows and Microsoft applications.
- Strong negotiation and closing skills.
- Self-motivated with the ability to work independently and collaboratively to meet or exceed goals.
- Positive attitude.
- Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business.
Key Working Relationships
- Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues.
- Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders.
- Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals.
- Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Education reimbursement
- Vision care
