Jobs in Burlington

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Within 25 km of Burlington

Added 12 hours ago
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Youngs Insurance Brokers Inc.

Personal Lines Account Manager

Burlington, ON, Canada

Full-time

Within 25 km of Burlington · About 4.3 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posted: Oct 29, 2026

Original job description

Company Description Youngs Insurance Brokers Inc. has been providing insurance with integrity across Ontario for over a century, evolving since its founding in 1910 into one of the province’s largest independent insurance brokerages. The company is committed to offering clients high-quality insurance protection, including auto, home, commercial, life, employee benefits, and group coverage. Youngs Insurance is deeply invested in community impact through its #GiveBackOntario initiative, reflecting a strong culture of social responsibility. Team members join an organization that values long-term relationships, client-centric service, and making a difference in the communities it serves.

Role Description The Personal Lines Account Manager is a full-time, on-site role based in Burlington, ON. This position is responsible for managing a portfolio of personal insurance clients, including auto and home policies, by providing timely advice, processing policy changes, handling renewals, and preparing quotes. The role involves responding to client inquiries, resolving issues, and maintaining high standards of customer service and retention through proactive communication and follow-up. The Personal Lines Account Manager will collaborate with internal teams and insurers to ensure accurate documentation, compliance with underwriting guidelines, and efficient handling of claims and billing questions. This role also includes identifying coverage gaps, recommending appropriate solutions, and supporting cross-selling opportunities across Youngs Insurance’s product offerings.

Qualifications

Strong account management skills, with experience overseeing client portfolios and managing renewals and policy changes.
Demonstrated customer service skills, including clear communication, problem-solving, and relationship-building in a client-focused environment.
Knowledge of personal insurance products (e.g., auto, home) and related coverage options; ability to explain insurance concepts in accessible terms.
RIBO license
Familiarity with employee benefits or group insurance products is an asset.
Relevant licensing for insurance brokerage work in Ontario (e.g., RIBO license) or eligibility and willingness to obtain it.
Proficiency with brokerage management systems and standard office software; strong attention to detail and organizational skills.
Ability to work on-site in Burlington, ON, collaborate with colleagues, and manage multiple priorities in a fast-paced environment. Hybrid WFH is possible
Applied EPIC experience is an asset

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More about this job

Responsibilities

Manage a portfolio of personal insurance clients by advising on coverage, preparing quotes, processing policy changes, handling renewals, and responding to inquiries. Coordinate with colleagues and insurers on documentation, underwriting compliance, claims and billing questions, while supporting client retention and cross-selling.

Requirements

The role requires account management and customer service experience, knowledge of personal auto and home insurance, and a RIBO license or willingness to obtain one. Candidates should be organized, detail-oriented, comfortable with brokerage systems and office software, and able to work on-site in Burlington; Applied EPIC experience and familiarity with group insurance are assets.

Skills

Account Management
Client Portfolio Management
Customer Service
Communication
Problem-Solving
Relationship-Building
Personal Insurance
Auto Insurance
Home Insurance
Policy Changes
Renewals
Insurance Quoting
Coverage Analysis
Cross-Selling
RIBO Licensing
Applied EPIC

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Auto Insurance
Home Insurance
Account Management
Client Portfolio
Policy Changes
Renewals
Insurance Quotes
Coverage Options
Underwriting Guidelines
Claims
Billing
Client Retention
Cross-Selling
RIBO License
Applied EPIC
Brokerage Management Systems
Employee Benefits
Group Insurance
Customer Service
Policy Documentation
Ontario Insurance Brokerage

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