Potential for Full-Time Position in the New Year
Our client, Talka Credit Union is looking for a reliable, professional, and member-focused Member Service Representative (MSR) to join our team on a part-time basis, with the potential for a full-time opportunity in the new year.
This position is ideal for someone who is looking for part-time hours in the short term but is interested and available to transition into a full-time role in the future. The successful candidate should be comfortable working in a fast-paced environment, managing multiple priorities, and providing excellent service to our members.
Key Responsibilities:
- Provide friendly, professional, and efficient service to members in person and over the phone.
- Answer incoming phone calls and assist members with their questions and requests.
- Process daily financial transactions, including:
Cash deposits and withdrawals
Bill payments
Cheque deposits and clearing
EFT transactions and clearing
Other routine member account transactions
- Accurately balance your cash and daily transactions at the end of each day.
- Scan and process cheques and other required documentation.
- Scan and organize daily work and documentation according to established procedures.
- Operate office equipment, including printers, scanners, and other technology required for daily duties.
- Maintain accuracy and attention to detail while handling confidential financial information.
- Follow all credit union policies, procedures, and regulatory requirements.
- Assist with other branch duties and member requests as required.
- Effectively manage multiple tasks and priorities while maintaining a high level of member service.
Qualifications & Skills:
- Previous experience working at a financial institution is required.
- Must be interested in the possibility of transitioning to full-time hours in the new year.
- Knowledge of registered plans, including TFSA, RRSP, and RESP, is an asset.
- Previous experience in a member/customer service or cash-handling role is an asset.
- Strong attention to detail and accuracy.
- Comfortable handling cash and completing financial transactions.
- Able to work effectively under pressure in a busy environment.
- Strong multitasking and organizational skills.
- Excellent communication and interpersonal skills.
- Comfortable using computers, printers, scanners, and other office technology.
- Ability to learn and follow established policies and procedures.
- Dependable, punctual, and professional.
- Strong commitment to providing excellent member service.
What We're Looking For:
We are looking for someone who is dependable, detail-oriented, adaptable, and comfortable in a busy financial services environment. The successful candidate will be someone who can confidently handle day-to-day transactions while providing a positive experience for every member.
This is a part-time opportunity initially, with the potential for full-time hours in the new year. Candidates should be comfortable with the initial part-time schedule and have the availability and interest to take on a full-time commitment when the opportunity becomes available.
Employment Type: Part-Time, with potential for Full-Time
