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Compass Group Canada

Food Service Supervisor

Hamilton, ON, Canada

Full-time

Within 25 km of Burlington · About 19.7 km from the city centre

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Job details

Job type: Full-time
Posted: Nov 9, 2026

Original job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties And Responsibilities

Assist the Shift Managers to supervise multiple food service units.
Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Communicate positively and enthusiastically to the café patrons and address their issues promptly.
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

At least one year of strong operation food industry management experience.
FoodSafe Level 1 Certification.
Comprehensive health and safety knowledge and training.
Knowledge of food service catering.
Strong supervisory skills and the capability to motivate and lead staff.
Employee relations experience in a unionized environment is an asset.
Excellent customer service skills.
Excellent communication skills (written and verbal).
Knowledge of Microsoft Office.

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More about this job

Responsibilities

Assist the Shift Manager in supervising food service units, managing staff, scheduling, hiring and training employees, and overseeing menu production and cash readings. Track inventory, sales, labour and food costs; support customer service; and ensure compliance with food safety, health and safety, WHMIS, and HACCP requirements.

Requirements

Requires at least one year of food industry management experience, FoodSafe Level 1 certification, and comprehensive health and safety knowledge and training. Candidates should have food service catering knowledge, strong supervisory and customer service skills, excellent written and verbal communication, and Microsoft Office knowledge; unionized employee relations experience is an asset.

Skills

Food Service Operations
Staff Supervision
Staff Scheduling
Hiring and Training
Employee Relations
Inventory Management
Sales and Cost Reporting
Customer Service
Communication
Food Safety
Health and Safety Compliance
WHMIS
HACCP
Food Service Catering
Microsoft Office
FoodSafe Level 1

Visa sponsorship

Not detected in the job text

Keywords

Food Service Operations
Food Service Catering
FoodSafe Level 1
Food Safety
Health and Safety
Occupational Health and Safety Act
WHMIS
HACCP
Quality Assurance
Menu Production
Cash Readings
Staff Scheduling
Hiring
Employee Training
Employee Relations
Unionized Environment
Inventory Management
Sales Revenue
Labour Costs
Food Costs
Workplace Inspections
Incident Reporting
Customer Service
Microsoft Office

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