Jobs in Burlington

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Within 25 km of Burlington

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Lawrie Insurance Group

Customer Service Representative, Personal Lines

Hamilton, ON, Canada

Full-time

Within 25 km of Burlington · About 19.7 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum 2-3 years of Personal Insurance experience
Posted: Sep 25, 2026

Original job description

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ needs effectively and efficiently? If so, this position may be perfect for you.

We are currently seeking a RIBO Licensed Customer Service Representative to join our Personal Lines team. In this role, you will manage a book of business while building strong, long-term relationships with clients. You will also service accounts by processing policy changes and providing claims guidance to support client retention. Whether you are newly RIBO licensed or bring prior experience, we would love to hear from you!

What will you do?

Provide timely and professional advice to clients for renewal reviews, claims, billing etc.
Process all policy changes/requests to ensure accurate and timely responses
Underwrite all renewals thoroughly – responsible for retention
Managing a client book of business
Review client’s overall insurance needs and refer to other departments as appropriate
Process month end reports

Knowledge, Skills, and Qualifications:

Minimum 2-3 years of Personal Insurance experience
Valid RIBO license
Understanding of company underwriting and guidelines
Strong knowledge of all rules and regulations for all insurers
Strong communication, presentation, and relationship skills
Ability to organize and prioritize work effectively
Strong accuracy and attention to detail
High level of computer skills, knowledge and previous experience working with Applied Systems (EPIC) and Compu-quote is an asset

Please note, only qualified candidates will be contacted. Thank you for your interest in this exciting opportunity.

Depending on experience, the salary range for this newly created role is $45,000 - $57,000 Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Lawrie Insurance Group Inc. Is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation.

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More about this job

Responsibilities

Manage a personal lines client book, build long-term client relationships, and provide timely advice on renewals, claims, and billing. Process policy changes and requests, underwrite renewals to support retention, assess clients’ insurance needs, make referrals, and prepare month-end reports.

Requirements

Requires a valid RIBO license and a minimum of 2–3 years of personal insurance experience, along with knowledge of insurer underwriting guidelines and regulations. Candidates should have strong communication and relationship skills, effective organizational and prioritization abilities, accuracy, attention to detail, and computer skills; experience with Applied Systems EPIC and Compu-Quote is an asset.

Skills

Personal Insurance
Customer Service
Policy Changes
Renewal Underwriting
Client Retention
Claims Guidance
Insurance Billing
Insurance Needs Assessment
Company Underwriting Guidelines
Insurance Regulations
Communication
Organization
Prioritization
Attention To Detail
Applied Systems EPIC

Visa sponsorship

Not detected in the job text

Keywords

RIBO License
Personal Lines
Personal Insurance
Customer Service
Client Book Of Business
Client Retention
Renewal Reviews
Renewal Underwriting
Policy Changes
Claims Guidance
Billing
Insurance Needs Assessment
Company Underwriting Guidelines
Insurer Rules And Regulations
Applied Systems EPIC
Compu-Quote
Month-End Reports
Account Servicing

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