About the opportunity:
- Responds to inquiries from staff, financial institutions, law offices, government agencies, and the public regarding utility billing issues.
- Maintains and updates water utility billing records, including meter readings, account information, billing details, and move-in/move-out accounts.
- Ensures accurate and timely billing updates, reviews batch entries, reconciles files, and processes bill cancellations and re-billing.
- Processes account adjustments, payment corrections, refunds, penalties, interest, duplicate payments, and arrears in accordance with policies.
- Monitors pre-authorized payment plans and resolves discrepancies involving banking information, returned payments, credits, and plan changes.
- Researches account discrepancies, analyzes billing information, and prepares customer correspondence regarding account balances and adjustments.
- Reviews and approves applications and supporting documents for utility programs, including loan programs, service line warranties, and water meter testing.
- Provides information and guidance on utility billing policies, procedures, payment plans, and available programs.
- Processes incoming mail, responds to billing inquiries, manages callbacks, and assists with customer service escalations.
- Coordinates with internal departments, external agencies, financial institutions, vendors, and stakeholders to resolve billing issues and transfer outstanding balances.
- Investigates returned bills, verifies mailing addresses, and assists with the preparation and distribution of utility statements and notices.
- Identifies properties requiring meter readings, prepares work orders, and coordinates service starts, stops, and meter testing.
- Reviews billing variance reports, investigates inconsistencies, and recommends improvements to water, wastewater, and stormwater billing processes.
- Documents customer interactions accurately and maintains complete utility account records.
- Trains new employees and students on procedures, policies, municipal bylaws, and applicable provincial legislation.
- Performs system testing to ensure billing accuracy, process compliance, and proper implementation of system updates.
About you:
- 3+ years of high-volume billing experience
- Strong technical abilities and MS Excel
This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact HR@vaco.com .
Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).
