Original job description
WHAT YOU'LL NEED TO HAVE
• You are sales driven and service minded with experience of serving customers. Your passion for food makes you take pride in the food services you are providing.
• You have an obvious passion for IKEA’s food offering, products and design, as well as our sustainability commitment.
• You have more than 3 years of leadership experience in a high-volume food service environment.
• You are flexible and know how to execute action plans in a good way, you truly make things happen.
• You have amazing ability to juggle multiple competing priorities while keeping a smile on your face.
• The IKEA Leadership approach inspires you and to lead by example is important to you.
A DAY IN YOUR LIFE WITH US
• Ensure that every customer has a consistent and excellent food experience by supporting, challenging and coaching the co-workers in enhancing the customer experience.
• Ensure that the appropriate processes are followed and actions are taken daily to secure food safety and compliance, operational standards and maximise profitability.
• Implement sales support tools, guides, and coordinate the work of the team to optimise commerciality and maximise sales opportunities.
• Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated issues.
• Build the competence of the team through regular coaching, support and encouragement.
ABOUT THIS WORK AREA
Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Food Team Leader
The starting rate/ salary for this position ranges from 49120 CAD to 67540 CAD and will be based on relevant work experience.
More about this job
Responsibilities
Lead and coach food service co-workers to deliver a consistent, excellent customer experience while maintaining food safety, compliance, and operational standards. Coordinate sales support and team activities to maximize commercial opportunities and profitability, and respond to customer feedback to improve service.
Requirements
Requires more than three years of leadership experience in a high-volume food service environment, along with customer service experience and a passion for food and IKEA’s food offering. The candidate should be sales-driven, flexible, skilled at managing competing priorities, able to execute action plans, and committed to leading by example.
Skills
- Food Service Leadership
- Customer Service
- Team Coaching
- Food Safety
- Regulatory Compliance
- Operational Standards
- Sales Optimization
- Profitability Management
- Customer Experience
- Customer Feedback Management
- Action Plan Execution
- Prioritization
- Commercial Acumen
- Team Development
- Flexibility
- Sustainability
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP With IKEA Contribution Matching
- Annual IKEA Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks and Healthy Meals in the Co-Worker Restaurant, Where Available
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Food & Beverage
- Management & Leadership
- Retail
- Customer Service & Support
- Hospitality
Keywords
- Food Service
- Food Safety
- Customer Experience
- Customer Service
- Team Leadership
- Coaching
- Sales
- Profitability
- Operational Standards
- Compliance
- Customer Feedback
- Action Plans
- Commerciality
- Food Retail
- Sustainability
- IKEA
- Restaurants
- Bistro
- Swedish Food Market
