Jobs in Burlington

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Within 25 km of Burlington

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US Tech Solutions

Continuous Improvement Engineer II #26-24209

Milton, ON, Canada

$40 to $50 USD / hour · Contract

Within 25 km of Burlington · About 16.2 km from the city centre

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Job details

Pay: $40 to $50 USD / hour
Job type: Contract
Apply by: Oct 23, 2026
Posted: Sep 23, 2026

Original job description

Duration: 6 Months

Description:
The Customer Experience Engineer (CEE) is responsible for elevating customer satisfaction and driving operational excellence for the Distribution Center. This role leads continuous improvement activities and directly engages with customers to support service performance and joint supply chain initiatives.

Key Responsibilities

Continuous Improvement: Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives.
Customer Mindset Leader: Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams.
Direct Customer Engagement: Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions.
Works with distribution to fix problems between clients and distribution systems.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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More about this job

Responsibilities

Lead continuous improvement initiatives addressing quality claims, returns, Lean Ordering, delivery complexity, and operational performance gaps. Engage directly with customers and distribution teams to resolve service issues, review performance, and advance joint improvement plans.

Requirements

The posting does not specify formal education, years of experience, or other explicit qualifications. The role calls for customer-facing continuous improvement work, operational problem-solving, and collaboration with distribution teams.

Skills

Continuous Improvement
Customer Experience
Operational Excellence
Quality Claims
Returns Management
Lean Ordering
Performance Gap Analysis
Corrective Actions
Customer Engagement
Supply Chain
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Distribution Operations
Problem Solving

Visa sponsorship

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Keywords

Continuous Improvement
Customer Experience
Operational Excellence
Distribution Center
Quality Claims
Returns
Lean Ordering
Delivery Complexity Reduction
Performance Gap Analysis
Corrective Actions
Customer Escalations
Customer-Centric Behaviors
Customer Engagement
Supply Chain
Customer Scorecards
Quarterly Business Reviews
Service Recovery
Distribution Systems
Joint Improvement Plans

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